Refund policy

Exchange & Refund Policy

At ClimaMate, we aim to make your shopping experience as simple and straightforward as possible.

Under Australian Consumer Law, we are not required to provide a refund or replacement if you simply change your mind about a purchase.

However, you may be entitled to a refund, replacement or repair if a product has a major problem.

When Is a Product Considered to Have a Major Problem?

A product may have a major problem if:

• It has a problem that would have stopped someone from purchasing it if they had known about the problem.
• It is unsafe.
• It is significantly different from the sample or description provided.
• It does not do what we said it would do, or what you asked it to do, and the problem cannot be easily fixed.

If a product has a major problem, you may choose between a refund or replacement, subject to your rights under Australian Consumer Law.

Alternatively, you may choose to keep the product and receive compensation for any reduction in its value.

Minor Problems

If the problem with a product is not considered major, we will arrange to repair the product within a reasonable period of time.

If the product cannot be repaired within a reasonable period of time, you may be entitled to a refund or replacement in accordance with your rights under Australian Consumer Law.

Proof of Purchase

Please keep your proof of purchase, such as your receipt, order confirmation or other purchase documentation. We may require proof of purchase when processing a return, repair, replacement or refund.

How to Return an Item

Returning an item is simple. If you believe your product is eligible for a return, please contact our Customer Service team first. Our team will guide you through the return process and let you know what to do next.

Once you have contacted Customer Service, we will provide you with the appropriate instructions for returning your item.

Please have your order confirmation or other proof of purchase available when contacting us.

Contact ClimaMate Customer Service

Customer Service: +61 426 184 545
Email: support@climamate.com.au