Privacy policy
How We Use Your Information
We use your information in a variety of ways, depending on the information you supply us. Below is a clear breakdown of exactly what information we use, how we use it and why.
Your Contact Details
| How | Why |
|---|---|
| Service-based communication via email or text message | We need this information to send you things like order confirmation emails and shipping updates. |
| Delivering your order | Quite simply, we need to know where to ship your order. |
| Anti-fraud measures | To protect both ClimaMate and you, our customers, from fraud. |
| Displaying ClimaMate ads across the web | In order to share our latest offers and products with you as soon as they go live. |
| Sending information via SMS, post or email | To send you the latest offers and updates we have to offer. We only do this with your permission and you can opt in or out at any time. |
| Customer feedback & surveys | We do this in order to get direct feedback on how we can improve our products, business and more. |
Your Date of Birth
| How | Why |
|---|---|
| Prevention of fraud | Quite simply, to protect both you and ClimaMate from fraud. |
| Birthday surprises | Only if you've opted in to our messaging, from time to time we might send you a surprise offer on your birthday. |
Payment Details
This is your card, PayPal and/or Klarna details. However, we want to make it extremely clear that we do not store this data. Your payment data is encrypted and processed safely by our payment providers during transactions and that is it.
| How | Why |
|---|---|
| Processing payments and refunds | To take payment for the products you are purchasing and to refund you in the event of a return. |
Communication History
| How | Why |
|---|---|
| Customer support & service | We have to do this in order to be able to give you the customer support and service you expect. Typically, this is how you have engaged with us over email and social media. |
Order History & Favourited Items
This is a record of what you have purchased from us and items you may have left in your basket, or saved for another time.
| How | Why |
|---|---|
| Sell our products | Quite simply, if you are unable to place products in your basket, then you can't purchase them. |
| Customer service | If you have an issue regarding a specific order, our customer service team need access to your order history to assist. |
| Returns | Our customer service team will need access to your order history to process returns and refunds. |
| Suggest products | Based on what you buy, we can suggest similar products to ensure you are seeing what you like. |
Information About Your Device & How You Use Our Website
This is information provided when you visit our website, such as IP address, the type of device you use, location data and generally how you use our website, such as what pages you visit and what actions you take.
| How | Why |
|---|---|
| Location-based personalisation | When visiting our website, we want to ensure the most relevant and best user experience possible. The above data, which cannot identify you, is used to figure out which currency to show you, which country we direct you to and which language we display. |
| Improve our website and user experience | By measuring how you interact with our site, we can develop better content, better pages and generally better user experiences which benefit you. |
We would like to emphasise that you do not have to give us this information and we completely respect that. However, we must inform you that your experience on the site may be significantly inferior to those that have provided such information. You may not be able to buy from the site, have country-specific stock/currencies and more.
This type of data is always aggregated and anonymous in that it does not identify you. It is used for a variety of reasons labelled above, but can be generally broken down into research reasons, user experience measurement, data analytics, customer service and generally improving our website.
Sharing Your Information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or payment information.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:
- Companies in the ClimaMate group, as sometimes different parts of our group are responsible for different activities.
- Companies that help get your purchases to you, such as payment service providers, warehouses, order packers and delivery companies.
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
You may choose to take advantage of some of our additional services, in which case, depending on your choices, we may share your data with the following categories of companies to fulfil the services you have asked for:
- Social media sites, for example if you choose to link your accounts to us, and other companies approved by you.
- Other third-party payment providers, when you choose to use their payment services, such as Klarna.
If you would like to know more about the third parties we may share personal data with, or how to find out more about how they will use your data, please contact us.
We may also provide third parties with aggregated and anonymised information and analytics about our customers. Before we do so, we will make sure that it absolutely does not identify you.
```Seeing ClimaMate Ads Online
We use online advertising to keep you aware of what we're up to and to help you see and find our products.
You may see ClimaMate banners and ads when you are on other websites and apps, such as social media. We manage this through a variety of digital marketing networks and ad exchanges. We also use a range of advertising technologies.
The banners and ads you see are based on information we hold about you, or your previous use of ClimaMate, for example, your ClimaMate search history and the products you view on ClimaMate, or on ClimaMate banners or ads you have previously clicked on.
For more information on our use of advertising technologies and cookies, please see our Cookie Notice.
```Holding Your Data
We'll hold on to your information for as long as you continue to be a ClimaMate customer and for as long as we are required to keep it to ensure we meet our legal requirements.
If you no longer wish to be a customer, you can contact our Support team and request that we close your account.
However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.
```Marketing Communications
How to Stop Marketing Messages from ClimaMate
- Emails: You can click the "unsubscribe" link at the bottom of any marketing email you receive.
- Text Messages: If you are U.S. or Canada based, you can simply reply STOP to the SMS. If you are UK or Australia based, there is a link at the bottom of every text which will unsubscribe you.
If you tell us you don't want to receive marketing messages, it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.
Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific "back in stock" notification.
```SMS Messaging Terms & Conditions
For more information, please see the terms and conditions of our SMS service.
```Changes to This Privacy Policy
We may change this page from time to time to reflect how we are processing your data.
If we make significant changes, we will make that clear on the ClimaMate website or other ClimaMate services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use ClimaMate.
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